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Welcome to Dalavix. By accessing or using our website, mobile site, or related services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.

1. General Overview

Dalavix is an online platform that sells electronic products such as smartphones, laptops, audio devices, smart home equipment, and related accessories.
By using this website, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts under applicable laws.

Dalavix reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website after changes implies acceptance.

2. Products and Services

All products displayed on our website are subject to availability. We make every effort to ensure product descriptions, specifications, and prices are accurate; however, typographical or technical errors may occur.
Dalavix reserves the right to:

• Change or discontinue products without notice.

• Limit the quantity of products available for sale.

• Refuse or cancel any order in case of suspected fraud or unauthorized transactions.

3. Pricing and Payment

All prices listed on Dalavix are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes, as stated.
We accept multiple payment methods including credit/debit cards, UPI, net banking, and digital wallets.
In case of payment failure, your order will not be processed. Dalavix uses secure payment gateways, but we are not liable for any issues caused by third-party payment processors.

4. Orders and Confirmation

Once you place an order, you will receive an email/SMS confirmation with the order details.
Dalavix reserves the right to cancel or refuse orders at its sole discretion, including:

• Incorrect product or pricing information.

• Stock unavailability.

• Suspicious or fraudulent transactions.

If your order is canceled after payment, the full amount will be refunded using the original payment method within 5–7 working days.

5. Shipping and Delivery

Dalavix aims to dispatch orders within 1–3 business days of confirmation.
Delivery timelines depend on location and logistics partners, generally ranging from 3–10 working days.
We are not responsible for delays caused by courier services, natural events, or unforeseen circumstances.
Customers must provide accurate shipping addresses; Dalavix will not be liable for delivery issues arising from incorrect details.

6. Returns, Replacements, and Refunds

Our return and refund policy allows you to request a return or replacement within 7 days of product delivery if:

• The product is defective, damaged, or incorrect.

• The return request complies with our policy and includes original packaging and invoice.

Refunds are initiated after quality inspection of returned items.
Products damaged due to misuse, mishandling, or unauthorized repair are not eligible for return or replacement.
Certain items like earphones, software, and hygiene-related electronics may not be returnable for safety reasons.

7. Warranty

All products sold on Dalavix come with manufacturer warranty unless specified otherwise.
Warranty claims must be made directly to the manufacturer or authorized service center.
Dalavix is not responsible for manufacturer warranty terms or service delays.

8. Intellectual Property

All content on the Dalavix website — including logos, text, images, videos, designs, and software — is the property of Dalavix Technologies Pvt. Ltd. and is protected by intellectual property laws.
Users may not reproduce, copy, or distribute any content without written consent from Dalavix.

9. User Responsibilities

When using Dalavix:

• You agree not to misuse the website for illegal or fraudulent purposes.

• You agree not to upload harmful software, spam, or engage in hacking.

• You are responsible for maintaining confidentiality of your login credentials.

Dalavix reserves the right to suspend or terminate accounts found violating these terms.

10. Limitation of Liability

Dalavix shall not be held liable for any indirect, incidental, or consequential damages arising from:

• Use or inability to use the website.

• Delays in delivery or product performance.

• Any technical errors or loss of data.

Our total liability for any claim shall not exceed the total amount paid by you for the product purchased.

11. Privacy and Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy.
We use encryption and secure systems to protect your data, but Dalavix cannot guarantee absolute security due to the nature of the internet.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts in Pune, Maharashtra (or your business location).

13. Contact Information

For any queries, complaints, or legal notices, contact:
📧 Email: hello@dalavix.com
📞 Phone: +91-9923513006
🏢 Address: Dalavix [mohol,mohol,solapur 413213], India

Terms & Conditions